Frequently Asked Questions

Are the products sold original?
All products offered for sale at www.2be4a.com are original.

Is VAT included in the prices of the products?

VAT is included in the sales prices of all products sold through www.2be4a.com.

What should I do if the product I ordered arrives in the wrong size, color or model?
If the product arrives in a different size, model or color than the one you ordered info@2be4a.com You can make changes by reaching our customer service from our e-mail address.

I created a new order, can I change my order?
If your order has not yet been delivered to cargo in your orders placed at www.2be4a.com info@2be4a.com You can change it by reaching our customer service from our e-mail address.

Can I change the address to which my order will be delivered?
Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this info@2be4a.com You can reach our customer service from our e-mail address.

The product I want to buy is out of stock. Will it be available again?

Since our stocks are constantly renewed, the products are offered for sale again as long as the season is not over.

How should I clean my products?
Since www.2be4a.com products are produced from delicate and technological fabrics, they should be cleaned according to the washing and drying instructions on each product.

Cargo / Transportation

When will my order reach me?

Orders reach the recipient within 1-3 business days.

How can I find out whether my order has been shipped or not?

You can track your order status on the order details page on the site.

Is there anything I should pay attention to when receiving the cargo product?
Yes. During shipping, products may be damaged due to the cargo. For this reason, when receiving the product, you should pay attention to whether the package is crushed, torn or wet. In such a case, you should not accept the cargo and have the cargo officer draw up a report.

How can I reach the product that was delivered but could not find me at home?
If you are not at the notified address, the product you ordered will be delivered to the cargo branch closest to your address. It will be kept at the branch within 3 days. You can go to the cargo branch and pick up the product with your ID number. Products not collected within 3 days will be returned to our company.

Cancellation & Refund

How long does it take to get a refund if I cancel my order?

When you cancel the order or return the product, your money will be refunded within 7-10 business days from the date the product reaches us.

Within how many days can I return the product I purchased?
You can return the product within 14 days from the date you receive it.

Do I pay shipping fees for returns and exchanges?
For your return and exchange requests, shipping fees are paid by our company.